NEW CARE SERVICES is an NDIS-registered plan management provider. They have been operating since 2020. They accept participants across all states and territories. They have experience supporting participants with aged care. They hold a 4.4-star Google rating based on 15 reviews. In addition to plan management, they are registered to deliver 20 other NDIS support categories. Under NDIS regulations, plan management fees are paid from a dedicated line item in your plan — there is no out-of-pocket cost to participants.
In their words
New Care Services LTD provides home-based aged care and disability services. Stay in your own home with our aged care support or achieve your goals with our disability support.
Ratings & reviews
4.4 · 15 reviews
Supportive
★★★★★VG2025-08
I cannot speak highly enough of the care and compassion shown by New Care services in supporting my Nonna. From the very beginning, their team made us feel seen, heard, and truly supported. Every caregiver who entered her home brought not …
★★★★★Chris2025-11
I have been with new care for 3 years and counting, and have had Hayley look after me this whole time.
I was with two different companies before finding Hayley and the bendigo new …
★★★★★Erica2026-02
In the 24 hours since meeting Hayley from the Bendigo office, I am finally feeling like someone cares for my elderly parents. She has answered every question with patience, care and compassion. I can't wait until we officially start …
Note: NEW CARE SERVICES is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Yes. NEW CARE SERVICES is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through NEW CARE SERVICES cost?+
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay NEW CARE SERVICES directly — there is no out-of-pocket cost to participants.
Does NEW CARE SERVICES operate nationally?+
Yes. NEW CARE SERVICES provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?+
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. NEW CARE SERVICES can assist with the transition process.
Questions to ask NEW CARE SERVICES
Does this provider serve all of Australia, or only certain regions?
How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
Do they offer communication in your preferred language?
Is there a dedicated contact person, or a shared inbox?
Do they offer a client portal or app to track spending in real time?
Registration details
NDIS registration
Approved
Registered until
ABN
27 644 625 454
Entity type
Australian Public Company
ABR status
Active
GST registered from
2020-09-24
NDIS registration groups
Home ModificationDaily Tasks/Shared LivingAccommodation/TenancyAssist Personal Activities HighAssist-Life StageTransitionAssist-Personal ActivitiesAssist-Travel/TransportInnov Community ParticipationDevelopment-Life SkillsHousehold TasksTherapeutic SupportsSpecialised Disability AccommodationGroup/Centre ActivitiesParticipate CommunityPlan ManagementCommunity Nursing CareEx Phys Pers TrainingAssist Prod-Pers Care/SafetyInterpret/TranslateAssistive Prod-Household Task