Windermere
Trading name of WINDERMERE CHILD AND FAMILY SERVICES
About Windermere
Windermere are registered with NDIA to provide all of your NDIS Plan Management needs. Your NDIS Plan Manager, also known as a financial intermediary will take the stress out of managing the financial aspects of your NDIS plan. Contact our helpful team for more information at 1300 946 337.
Key features
- Dedicated Plan Manager as single contact
- Invoice processing within 2 business days
- 24-hour budget dashboard
- Local Victoria expertise
- 30+ years disability services
Coverage & languages
Frequently asked questions
Is Windermere NDIS registered?
Yes. Windermere is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through Windermere cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Windermere directly — there is no out-of-pocket cost to participants.
Does Windermere operate in Victoria?
Windermere is based in Victoria. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Windermere can assist with the transition process.
Questions to ask Windermere
- Does this provider serve Victoria, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?