About Universal Ability Pty Ltd
Updated 24 May 2026
Universal Ability Pty Ltd is an NDIS-registered plan management provider. They have been operating since 2022. They have experience supporting participants with mental health, support coordination. They hold a 4.4-star Google rating based on 14 reviews. In addition to plan management, they are registered to deliver 21 other NDIS support categories. Under NDIS regulations, plan management fees are paid from a dedicated line item in your plan — there is no out-of-pocket cost to participants.
In their words
Universal Ability is a registered NDIS provider in Westmead, Western Sydney offering occupational therapy, speech therapy, psychology, and support coordination.
Ratings & reviews
4.4 · 14 reviews
KnowledgeableSupportive
★★★★★Sefika2025-08
As a client , I have been receiving services from universal ability for almost three years now. I have never had any problems with them. I love coming to the clinic and they always treat me with kindness respect and love. The staff are so …
★★★★★syed2025-09
Great provider and always responsive. .
Universal ability has been fantastic in supporting my wife's needs. They are very careful and compassionate to their clients. …
★★★★★Boris2025-08
The team at Universal Ability are absolutely fantastic. From the moment you walk in, you’re made to feel welcomed, supported, and truly heard. The psychologists are incredibly professional, compassionate, and genuinely invested in helping …
Note: Universal Ability Pty Ltd is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Yes. Universal Ability Pty Ltd is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through Universal Ability Pty Ltd cost?+
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Universal Ability Pty Ltd directly — there is no out-of-pocket cost to participants.
Does Universal Ability Pty Ltd operate in New South Wales?+
Universal Ability Pty Ltd is based in New South Wales. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?+
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Universal Ability Pty Ltd can assist with the transition process.
Questions to ask Universal Ability Pty Ltd
Does this provider serve New South Wales, or only certain regions?
How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
Do they offer communication in your preferred language?
Is there a dedicated contact person, or a shared inbox?
Do they offer a client portal or app to track spending in real time?