The Social Gains Group
Trading name of Kivi Pty Ltd
About The Social Gains Group
Coverage & languages
Frequently asked questions
Is The Social Gains Group NDIS registered?
Yes. The Social Gains Group is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through The Social Gains Group cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay The Social Gains Group directly — there is no out-of-pocket cost to participants.
Does The Social Gains Group operate in Victoria?
The Social Gains Group is based in Victoria. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. The Social Gains Group can assist with the transition process.
Questions to ask The Social Gains Group
- Does this provider serve Victoria, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they support Somali or other preferred languages?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?