The Family Centre
Trading name of FAMILY CENTRE AUSTRALIA LIMITED
About The Family Centre
The Family Centre supports children, young people, and families through programs that build capability, connection, and wellbeing. Creating positive change.
Coverage & languages
Frequently asked questions
Is The Family Centre NDIS registered?
Yes. The Family Centre is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through The Family Centre cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay The Family Centre directly — there is no out-of-pocket cost to participants.
Does The Family Centre operate in New South Wales?
The Family Centre is based in New South Wales. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. The Family Centre can assist with the transition process.
Questions to ask The Family Centre
- Does this provider serve New South Wales, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?