Surplus Care is an NDIS-registered plan management provider. They have been operating since 2021. They accept participants across all states and territories. They hold a 4.8-star Google rating based on 21 reviews. In addition to plan management, they are registered to deliver 11 other NDIS support categories. Under NDIS regulations, plan management fees are paid from a dedicated line item in your plan — there is no out-of-pocket cost to participants.
Ratings & reviews
4.8 · 21 reviews
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★★★★★Abdul2025-10
I have had a truly outstanding experience with Surplus Care for my NDIS plan management. From day one, their team has been responsive, professional, and genuinely caring.
★★★★★Leyla2025-05
I recently had the pleasure of using Surplus as our plan management service, and I couldn't be more impressed with the experience. From the very first interaction, their team was incredibly friendly, approachable, and made sure all of my …
★★★★★Mariam2025-05
I'm extremely impressed with the exceptional service provided by Surplus Care Plan Management! Sabah has been incredibly approachable, helpful, and transparent throughout our interactions. …
Note: Surplus Care is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Yes. Surplus Care is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through Surplus Care cost?+
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Surplus Care directly — there is no out-of-pocket cost to participants.
Does Surplus Care operate nationally?+
Yes. Surplus Care provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?+
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Surplus Care can assist with the transition process.
Questions to ask Surplus Care
Does this provider serve all of Australia, or only certain regions?
How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
Do they offer communication in your preferred language?
Is there a dedicated contact person, or a shared inbox?
Do they offer a client portal or app to track spending in real time?