SOS | SERVICES ON SITE
Trading name of MARGIN HOLDINGS PTY LTD
About SOS | SERVICES ON SITE
Coverage & languages
Frequently asked questions
Is SOS | SERVICES ON SITE NDIS registered?
Yes. SOS | SERVICES ON SITE is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through SOS | SERVICES ON SITE cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay SOS | SERVICES ON SITE directly — there is no out-of-pocket cost to participants.
Does SOS | SERVICES ON SITE operate nationally?
Yes. SOS | SERVICES ON SITE provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. SOS | SERVICES ON SITE can assist with the transition process.
Questions to ask SOS | SERVICES ON SITE
- Does this provider serve all of Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?