Sitrade Australia
Trading name of The Trustee for THE SINNOTT FAMILY TRUST
About Sitrade Australia
Carestar Support Services is an Australian owned family business, who are passionate about caring for people. Our goal is to deliver care which improves...
Coverage & languages
Frequently asked questions
Is Sitrade Australia NDIS registered?
Yes. Sitrade Australia is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through Sitrade Australia cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Sitrade Australia directly — there is no out-of-pocket cost to participants.
Does Sitrade Australia operate in Western Australia?
Sitrade Australia is based in Western Australia. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Sitrade Australia can assist with the transition process.
Questions to ask Sitrade Australia
- Does this provider serve Western Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?