SHINE PLANCARE
Trading name of The Trustee for Shine Trust
About SHINE PLANCARE
Coverage & languages
Frequently asked questions
Is SHINE PLANCARE NDIS registered?
Yes. SHINE PLANCARE is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through SHINE PLANCARE cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay SHINE PLANCARE directly — there is no out-of-pocket cost to participants.
Does SHINE PLANCARE operate in Western Australia?
SHINE PLANCARE is based in Western Australia. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. SHINE PLANCARE can assist with the transition process.
Questions to ask SHINE PLANCARE
- Does this provider serve Western Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they support Cantonese, Mandarin or other preferred languages?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?