Serenity Individualised Support Services
Trading name of Panashe Nursing Agency Pty Ltd
About Serenity Individualised Support Services
Ratings & reviews
Note: Serenity Individualised Support Services is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Coverage & languages
Frequently asked questions
Is Serenity Individualised Support Services NDIS registered?
Yes. Serenity Individualised Support Services is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through Serenity Individualised Support Services cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Serenity Individualised Support Services directly — there is no out-of-pocket cost to participants.
Does Serenity Individualised Support Services operate in Victoria?
Serenity Individualised Support Services is based in Victoria. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Serenity Individualised Support Services can assist with the transition process.
Questions to ask Serenity Individualised Support Services
- Does this provider serve Victoria, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?