Plan Hero is an NDIS-registered plan management provider. They are an independent, conflict-free plan manager. They serve participants in NT, SA, VIC and 1 more. They process invoices on the same day they are received. Participants can manage their plan through a mobile app and an online client portal. Their team supports participants who speak Arabic, Chinese, Dutch and 20 more. They have experience supporting participants with acquired brain injury, autism, early childhood (participants aged 0–9). They hold a 4.8-star Google rating based on 75 reviews. In addition to plan management, they are registered to deliver 2 other NDIS support categories. Under NDIS regulations, plan management fees are paid from a dedicated line item in your plan — there is no out-of-pocket cost to participants.
In their words
Empowering NDIS participants and their families to get the most from your NDIS funding, with live budget tracking via portal and phone app. Same day invoice processing and fast NDIS support.
Key features
Direct access to dedicated plan manager no hold times
Amanda has been phenomenal in taking care of both of my children's invoicing and payments. It has taken a lot of time and stress off me. I can't praise Amanda and Plan Hero enough for their amazing customer service, professionalism and efficiency. It's rare to receive such customer service and they
★★★★★Anytime2025-12
Highly recommend Plan Hero – outstanding support for families
As a grandmother navigating the NDIS for the first time with my grandson Jax, I honestly didn’t know where to start. From day one, the team at Plan Hero made the entire process feel manageable and stress-free.
The staff are incredibly f
★★★★★Dennis2025-09
I was thinking about writing this to let you know how happy and pleased I am with Plan Hero as my plan manager. Having two children participate in the NDIS is already a challenge; however, having someone on my team like Plan Hero is alleviating the stress I have when handling NDIS funds.
My ability
Note: Plan Hero is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Yes. Plan Hero is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through Plan Hero cost?+
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Plan Hero directly — there is no out-of-pocket cost to participants.
Does Plan Hero operate in New South Wales?+
Plan Hero is based in New South Wales. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?+
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Plan Hero can assist with the transition process.
Questions to ask Plan Hero
Does this provider serve New South Wales, or only certain regions?
How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
Do they support Arabic, Chinese, Dutch or other preferred languages?
Is there a dedicated contact person, or a shared inbox?
Do they offer a client portal or app to track spending in real time?
Registration details
NDIS registration
Approved
Registered until
ABR status
Active
NDIS registration groups
Plan ManagementAccommodation/TenancyInnov Community Participation