Optimised Care
Trading name of The Trustee for the Tony Heywood Family Settlement
About Optimised Care
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Frequently asked questions
Is Optimised Care NDIS registered?
Yes. Optimised Care is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through Optimised Care cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Optimised Care directly — there is no out-of-pocket cost to participants.
Does Optimised Care operate in South Australia?
Optimised Care is based in South Australia. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Optimised Care can assist with the transition process.
Questions to ask Optimised Care
- Does this provider serve South Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?