About TOTAL SUPPORT SERVICES PTY LTD
Updated 24 May 2026
TOTAL SUPPORT SERVICES PTY LTD is an NDIS-registered plan management provider. They have been operating since 2015. They hold a 3.4-star Google rating based on 43 reviews. In addition to plan management, they are registered to deliver 14 other NDIS support categories. Under NDIS regulations, plan management fees are paid from a dedicated line item in your plan — there is no out-of-pocket cost to participants.
Ratings & reviews
3.4 · 43 reviews
Supportive
★★★★☆Anne2021-05
I started with Total Support Services last year after spending three years with an inferior company. I find them to be caring and understanding of their clients. Also respectful and all staff from the boss lady down are all really helpful. Thanks TSS for making my life easier.
★☆☆☆☆Lou2023-05
Absolutely avoid at all costs. Would not recommend to my worst enemy. Failed my son and myself and every single level. They never even bothered to follow up with the issues that arose due to their numerous mistakes and negligence. I would give them minus 10 stars if that was an option. Worst service
★☆☆☆☆Shell2025-05
Edit - since leaving the TSS, within 3 months my son now has core funds and a plan that actually reflects his needs. Best thing I ever did was to leave, no more excuses, no more lies. …
Note: TOTAL SUPPORT SERVICES PTY LTD is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Is TOTAL SUPPORT SERVICES PTY LTD NDIS registered?+
Yes. TOTAL SUPPORT SERVICES PTY LTD is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through TOTAL SUPPORT SERVICES PTY LTD cost?+
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay TOTAL SUPPORT SERVICES PTY LTD directly — there is no out-of-pocket cost to participants.
Does TOTAL SUPPORT SERVICES PTY LTD operate in South Australia?+
TOTAL SUPPORT SERVICES PTY LTD is based in South Australia. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?+
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. TOTAL SUPPORT SERVICES PTY LTD can assist with the transition process.
Questions to ask TOTAL SUPPORT SERVICES PTY LTD
Does this provider serve South Australia, or only certain regions?
How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
Do they offer communication in your preferred language?
Is there a dedicated contact person, or a shared inbox?
Do they offer a client portal or app to track spending in real time?