OnTime Plan Services
Trading name of The Trustee for OTPS Family Trust
About OnTime Plan Services
We're an NDIS plan manger in Bendigo, specialising in regional and rural Victoria, but have clients Australia wide. Our personal background is in Autism so we're able to share our knowledge in this area with our clients. Personalised plan management from people who care.
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Frequently asked questions
Is OnTime Plan Services NDIS registered?
Yes. OnTime Plan Services is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through OnTime Plan Services cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay OnTime Plan Services directly — there is no out-of-pocket cost to participants.
Does OnTime Plan Services operate nationally?
Yes. OnTime Plan Services provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. OnTime Plan Services can assist with the transition process.
Questions to ask OnTime Plan Services
- Does this provider serve all of Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?