ONCALL Care Group is an NDIS-registered plan management provider. They have been operating since 2019. They accept participants across all states and territories. They hold a 3.7-star Google rating based on 46 reviews. In addition to plan management, they are registered to deliver 13 other NDIS support categories. Under NDIS regulations, plan management fees are paid from a dedicated line item in your plan — there is no out-of-pocket cost to participants.
In their words
ONCALL is an NDIS-accredited disability support agency in Melbourne, VIC, QLD, and SA. Serving you with care and dignity. Get started today.
Ratings & reviews
3.7 · 46 reviews
Knowledgeable
★★★★★JI2025-05
I was touched by the way all the employees did their best for the clients. On Call is an organization that is different from other service providers I have experienced. Every progress is transparent and provides a variety of information to …
★☆☆☆☆john2025-07
I would prefer to rate this organisation NO STARS because they will not clean up their act outside one of their buildings. Litter/toilet rolls/gloves/cigarette butts/coffee cups and today an old MOP HANDLE with a plastic bag full of used …
★☆☆☆☆Haydi2025-05
Sitting at Eastland shopping centre having lunch and witnessed one of your carers totally ignoring the needs of their clients. One client was trying to eat rice on her own,food was going everywhere and she was picking the food off her …
Note: ONCALL Care Group is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Yes. ONCALL Care Group is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through ONCALL Care Group cost?+
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay ONCALL Care Group directly — there is no out-of-pocket cost to participants.
Does ONCALL Care Group operate nationally?+
Yes. ONCALL Care Group provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?+
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. ONCALL Care Group can assist with the transition process.
Questions to ask ONCALL Care Group
Does this provider serve all of Australia, or only certain regions?
How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
Do they offer communication in your preferred language?
Is there a dedicated contact person, or a shared inbox?
Do they offer a client portal or app to track spending in real time?