Onboard Supports
Trading name of ONBOARD SUPPORTS PTY LTD
About Onboard Supports
Our NDIS Plan Managers take the stress out of managing your NDIS funds and we help you maximise your NDIS plan, so you can focus on what matters most. Our NDIS registered plan manager is experienced in managing NDIS plans.
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Frequently asked questions
Is Onboard Supports NDIS registered?
Yes. Onboard Supports is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through Onboard Supports cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Onboard Supports directly — there is no out-of-pocket cost to participants.
Does Onboard Supports operate in Victoria?
Onboard Supports is based in Victoria. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Onboard Supports can assist with the transition process.
Questions to ask Onboard Supports
- Does this provider serve Victoria, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?