NAAS CARE
Trading name of Connecting Palms Pty Ltd
About NAAS CARE
Coverage & languages
Frequently asked questions
Is NAAS CARE NDIS registered?
Yes. NAAS CARE is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through NAAS CARE cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay NAAS CARE directly — there is no out-of-pocket cost to participants.
Does NAAS CARE operate in Victoria?
NAAS CARE is based in Victoria. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. NAAS CARE can assist with the transition process.
Questions to ask NAAS CARE
- Does this provider serve Victoria, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?