MyPFA
Trading name of The Trustee for Billson Family Trust
About MyPFA
Plan Managers are your NDIS Plan Management partner. We ‘help-people-flourish’ by taking responsibility of managing participant funds, at no cost to you!
Coverage & languages
Frequently asked questions
Is MyPFA NDIS registered?
Yes. MyPFA is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through MyPFA cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay MyPFA directly — there is no out-of-pocket cost to participants.
Does MyPFA operate nationally?
Yes. MyPFA provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. MyPFA can assist with the transition process.
Questions to ask MyPFA
- Does this provider serve all of Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they support Dari, Dutch, Filipino or other preferred languages?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?