MY RIDE, MY WAY
Trading name of MY SUPPORT AUSTRALIA PTY. LTD
About MY RIDE, MY WAY
My Support Australia brings together over 30 years of experience in providing participant centred, health care support and leading organisations. As an NDIS provider, My Support Australia strives to provide the support services YOU require to achieve your goals as well as live a full and rewarding life.
Coverage & languages
Frequently asked questions
Is MY RIDE, MY WAY NDIS registered?
Yes. MY RIDE, MY WAY is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through MY RIDE, MY WAY cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay MY RIDE, MY WAY directly — there is no out-of-pocket cost to participants.
Does MY RIDE, MY WAY operate in Victoria?
MY RIDE, MY WAY is based in Victoria. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. MY RIDE, MY WAY can assist with the transition process.
Questions to ask MY RIDE, MY WAY
- Does this provider serve Victoria, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?