MATRIX HEALTHCARE is an NDIS-registered plan management provider. They have been operating since 2022. They accept participants across all states and territories. They hold a 4.8-star Google rating based on 19 reviews. In addition to plan management, they are registered to deliver 16 other NDIS support categories. Under NDIS regulations, plan management fees are paid from a dedicated line item in your plan — there is no out-of-pocket cost to participants.
In their words
Registered NDIS provider in Melbourne that offers high-quality, reliable, and personalised disability support services for NDIS participants. Call 0468 804 252 for NDIS services.
Ratings & reviews
4.8 · 19 reviews
Supportive
★★★★★Pamela2025-11
I enjoyed my time the staff were very nice and friendly. My time was just like if I was at home. So for me it was a home away from home. Nice room and nice food.
★★★★★N2025-05
I have been taking Disability support worker service and Occupational therapist last three months onwards and they are providing the best service. Therapist guidance has been incredibly helpful for developmental milestones. …
★★★★★Andy2025-05
Wonderful experience with Matrix Healthcare for disability support worker services. We had extremely supported and homely experience in their SIL accommodation. We stayed for respite for over a week. Other NDIS participants were too happy with them too. Must recommend for NDIS accommodation and SIL
Note: MATRIX HEALTHCARE is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Yes. MATRIX HEALTHCARE is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through MATRIX HEALTHCARE cost?+
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay MATRIX HEALTHCARE directly — there is no out-of-pocket cost to participants.
Does MATRIX HEALTHCARE operate nationally?+
Yes. MATRIX HEALTHCARE provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?+
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. MATRIX HEALTHCARE can assist with the transition process.
Questions to ask MATRIX HEALTHCARE
Does this provider serve all of Australia, or only certain regions?
How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
Do they offer communication in your preferred language?
Is there a dedicated contact person, or a shared inbox?
Do they offer a client portal or app to track spending in real time?