JOYSTEP is an NDIS-registered plan management provider. They accept participants across all states and territories. Their team supports participants who speak Cantonese, Malay, Mandarin and 1 more. They have experience supporting participants with support coordination. They hold a 5.0-star Google rating based on 8 reviews. In addition to plan management, they are registered to deliver 15 other NDIS support categories. Under NDIS regulations, plan management fees are paid from a dedicated line item in your plan — there is no out-of-pocket cost to participants.
In their words
Joystep is an NDIS registered provider offering support workers, plan management, support coordination, and help with NDIS plan applications and reviews.
I came across Joystep on social media (RedNote) and was so impressed by how quickly they responded to my message. The team was kind, patient, and genuinely helpful. They gave me clear information and guidance that really eased my worries. I …
★★★★★didis2025-10
Thank you so much for helping us apply for the NDIS for my son. The team was very professional, supportive, and made the whole process much easier. The support coordinator was especially helpful and understanding. Highly recommend their service!
★★★★★Katie2025-10
The Joystep team was incredibly responsive and helpful from the very first contact. They patiently guided me through the NDIS application process and shared plenty of useful resources. I was quite nervous and unsure about my family member’s …
Note: JOYSTEP is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Yes. JOYSTEP is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through JOYSTEP cost?+
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay JOYSTEP directly — there is no out-of-pocket cost to participants.
Does JOYSTEP operate nationally?+
Yes. JOYSTEP provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?+
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. JOYSTEP can assist with the transition process.
Questions to ask JOYSTEP
Does this provider serve all of Australia, or only certain regions?
How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
Do they support Cantonese, Malay, Mandarin or other preferred languages?
Is there a dedicated contact person, or a shared inbox?
Do they offer a client portal or app to track spending in real time?
Registration details
NDIS registration
Approved
Registered until
ABN
73 684 075 901
Entity type
Australian Private Company
ABR status
Active
GST registered from
n/a
NDIS registration groups
Plan ManagementAssist-Personal ActivitiesCommunity Nursing CareInterpret/TranslateParticipate CommunityDaily Tasks/Shared LivingAssist-Life StageTransitionAccommodation/TenancyAssist Access/Maintain EmployInnov Community ParticipationHousehold TasksAssist-Travel/TransportDevelopment-Life SkillsSpec Support EmployGroup/Centre Activities