IRVINE BOOKS
Trading name of Mastam Pty Ltd
About IRVINE BOOKS
Ratings & reviews
Coverage & languages
Frequently asked questions
Is IRVINE BOOKS NDIS registered?
Yes. IRVINE BOOKS is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through IRVINE BOOKS cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay IRVINE BOOKS directly — there is no out-of-pocket cost to participants.
Does IRVINE BOOKS operate in Victoria?
IRVINE BOOKS is based in Victoria. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. IRVINE BOOKS can assist with the transition process.
Questions to ask IRVINE BOOKS
- Does this provider serve Victoria, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?