INNOVATION FACTORY
Trading name of The Trustee for MILES FAMILY TRUST
About INNOVATION FACTORY
Welcome to Choice Support Management. Helping you manage your NDIS plan. Plan Management-simple, clear and with real people who care. Family-focused, people-first Who Are We? Choice Support Management is a family-run plan management provider helping Australians with disabilities manage their NDIS funding easily and confidently.We take the time to answer your call, explain the process,
Ratings & reviews
Coverage & languages
Frequently asked questions
Is INNOVATION FACTORY NDIS registered?
Yes. INNOVATION FACTORY is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through INNOVATION FACTORY cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay INNOVATION FACTORY directly — there is no out-of-pocket cost to participants.
Does INNOVATION FACTORY operate in Victoria?
INNOVATION FACTORY is based in Victoria. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. INNOVATION FACTORY can assist with the transition process.
Questions to ask INNOVATION FACTORY
- Does this provider serve Victoria, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they support Burmese, Dari, Gujarati or other preferred languages?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?