Horizon Access Care
Trading name of The Trustee for Care and Compassion Support Services Trust
About Horizon Access Care
Need disability support services in Melbourne? We provide comprehensive disability services in line with your NDIS Plan. Call us on (03) 9088 7528
Ratings & reviews
Note: Horizon Access Care is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Coverage & languages
Frequently asked questions
Is Horizon Access Care NDIS registered?
Yes. Horizon Access Care is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through Horizon Access Care cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Horizon Access Care directly — there is no out-of-pocket cost to participants.
Does Horizon Access Care operate nationally?
Yes. Horizon Access Care provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Horizon Access Care can assist with the transition process.
Questions to ask Horizon Access Care
- Does this provider serve all of Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?