NDIS Plan Manager ·Victoria ·Bundoora

Help at Hand Support

Trading name of HELP AT HAND SUPPORT SERVICES PTY LTD

NDIS Registered National No extra fees
Rating
★ 4.7
15 reviews
Payments
—
Not specified
Coverage
National
All 8 states & territories
Languages
—
Not specified

About Help at Hand Support Updated 24 May 2026

Help at Hand Support is an NDIS-registered plan management provider. They accept participants across all states and territories. They charge no fees above the NDIS price guide rate. They hold a 4.7-star Google rating based on 15 reviews. Under NDIS regulations, plan management fees are paid from a dedicated line item in your plan — there is no out-of-pocket cost to participants.
In their words
Looking for NDIS plan management? Help at Hand provides expert assistance with budgeting & service coordination, ensuring your NDIS plan runs smoothly.

Key features

  • Fast and secure invoice processing
  • Full control over provider selection
  • No out-of-pocket costs
  • Works with registered and unregistered providers
  • Personal support via phone email or video
  • Easy switching

Ratings & reviews 4.7 · 15 reviews

Easy to useKnowledgeableStress freeHighly recommended
★★★★★ Indira 2025-05
Help at Hand Support is amazing. The team really cares and goes out of their way to help. They’re super friendly, easy to talk to, and make everything feel so simple and stress-free. If you’re looking for genuine support from people who actually listen and care, I definitely recommend them!
★★★★★ Johney 2025-05
I recently used the services of this company and was thoroughly impressed. Their staff is incredibly professional and reliable, ensuring everything was handled with care and precision. It’s clear they value their customers and take pride in delivering top-notch service. Highly recommended!
★☆☆☆☆ Halina 2025-10
Not only did they not listen to me when I raised my complaints about a support worker bringing her daughter to an all day session, among other things and I refused to pay a couple invoices, from 2022, they took me to VCAT and got an order …
See all reviews on Google

Coverage & languages

States served
New South Wales Victoria Queensland South Australia Western Australia Tasmania Northern Territory ACT

Frequently asked questions

Is Help at Hand Support NDIS registered?

Yes. Help at Hand Support is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.

How much does plan management through Help at Hand Support cost?

By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Help at Hand Support directly — there is no out-of-pocket cost to participants.

Does Help at Hand Support operate nationally?

Yes. Help at Hand Support provides plan management services to NDIS participants across all Australian states and territories.

Can I switch to a different plan manager?

Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Help at Hand Support can assist with the transition process.

Questions to ask Help at Hand Support

  • Does this provider serve all of Australia, or only certain regions?
  • How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
  • Do they offer communication in your preferred language?
  • Is there a dedicated contact person, or a shared inbox?
  • Do they offer a client portal or app to track spending in real time?

Registration details

NDIS registration
Approved
ABR status
Active
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