About HELP AT HAND SUPPORT SERVICES
Updated 24 May 2026
HELP AT HAND SUPPORT SERVICES is an NDIS-registered plan management provider. They have been operating since 2020. They accept participants across all states and territories. They process invoices on the same day they are received. Their team supports participants who speak Arabic, Bengali, Cantonese and 16 more. They have experience supporting participants with acquired brain injury. They hold a 4.7-star Google rating based on 15 reviews. In addition to plan management, they are registered to deliver 17 other NDIS support categories. Under NDIS regulations, plan management fees are paid from a dedicated line item in your plan — there is no out-of-pocket cost to participants.
In their words
Compassionate NDIS services across Australia. Personalised support, 24/7 care, and registered provider expertise you can trust.
Ratings & reviews
4.7 · 15 reviews
Easy to useKnowledgeableStress freeHighly recommended
★★★★★Indira2025-05
Help at Hand Support is amazing. The team really cares and goes out of their way to help. They’re super friendly, easy to talk to, and make everything feel so simple and stress-free. If you’re looking for genuine support from people who actually listen and care, I definitely recommend them!
★★★★★Johney2025-05
I recently used the services of this company and was thoroughly impressed. Their staff is incredibly professional and reliable, ensuring everything was handled with care and precision. It’s clear they value their customers and take pride in delivering top-notch service. Highly recommended!
★☆☆☆☆Halina2025-10
Not only did they not listen to me when I raised my complaints about a support worker bringing her daughter to an all day session, among other things and I refused to pay a couple invoices, from 2022, they took me to VCAT and got an order …
Note: HELP AT HAND SUPPORT SERVICES is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Is HELP AT HAND SUPPORT SERVICES NDIS registered?+
Yes. HELP AT HAND SUPPORT SERVICES is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through HELP AT HAND SUPPORT SERVICES cost?+
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay HELP AT HAND SUPPORT SERVICES directly — there is no out-of-pocket cost to participants.
Does HELP AT HAND SUPPORT SERVICES operate nationally?+
Yes. HELP AT HAND SUPPORT SERVICES provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?+
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. HELP AT HAND SUPPORT SERVICES can assist with the transition process.
Questions to ask HELP AT HAND SUPPORT SERVICES
Does this provider serve all of Australia, or only certain regions?
How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
Do they support Arabic, Bengali, Cantonese or other preferred languages?
Is there a dedicated contact person, or a shared inbox?
Do they offer a client portal or app to track spending in real time?