Giant Leap Services
Trading name of GIANT STEPS FORWARD PTY LTD
About Giant Leap Services
Coverage & languages
Frequently asked questions
Is Giant Leap Services NDIS registered?
Yes. Giant Leap Services is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through Giant Leap Services cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Giant Leap Services directly — there is no out-of-pocket cost to participants.
Does Giant Leap Services operate nationally?
Yes. Giant Leap Services provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Giant Leap Services can assist with the transition process.
Questions to ask Giant Leap Services
- Does this provider serve all of Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?