GENUINE PLAN MANAGER
Trading name of Genuine Care Management Pty Ltd
About GENUINE PLAN MANAGER
Coverage & languages
Frequently asked questions
Is GENUINE PLAN MANAGER NDIS registered?
Yes. GENUINE PLAN MANAGER is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through GENUINE PLAN MANAGER cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay GENUINE PLAN MANAGER directly — there is no out-of-pocket cost to participants.
Does GENUINE PLAN MANAGER operate nationally?
Yes. GENUINE PLAN MANAGER provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. GENUINE PLAN MANAGER can assist with the transition process.
Questions to ask GENUINE PLAN MANAGER
- Does this provider serve all of Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?