FLEXI SUPPORT is an NDIS-registered plan management provider. They have been operating since 2008. They serve participants in NT, SA, VIC. Their team supports participants who speak Burmese, Cantonese, Indonesian and 3 more. They hold a 3.0-star Google rating based on 8 reviews. In addition to plan management, they are registered to deliver 11 other NDIS support categories. Under NDIS regulations, plan management fees are paid from a dedicated line item in your plan — there is no out-of-pocket cost to participants.
In their words
At Flexi Support, we understand that everyone’s care needs are different. We provide highly personalised support — across Greater Melbourne.
Ratings & reviews
3.0 · 8 reviews
KnowledgeableSupportive
★★★★★Nik2025-11
Employed the services of Elaine through Flexisupport. She was wonderful and helped me through some tough weeks.
★★★★★Philip2022-11
I had problems through the support service provider I was using for my elderly mum. Though Flexi Support weren't part of the problem, I rang them and they were able to help and source a solution. Encouraged, we have since moved to a provider that uses Flexi Support's services and couldn't be happier
★☆☆☆☆Pamela2024-05
Had the services for my brother, the service coordinator was nice and very helpful. Couldn’t say the same for the help though, he didn’t get along well with my brother and social worker made my brother pay for his worker meal. Which was not part of our contract, it was a big headache for us to get a
Note: FLEXI SUPPORT is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Yes. FLEXI SUPPORT is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through FLEXI SUPPORT cost?+
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay FLEXI SUPPORT directly — there is no out-of-pocket cost to participants.
Does FLEXI SUPPORT operate in Victoria?+
FLEXI SUPPORT is based in Victoria. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?+
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. FLEXI SUPPORT can assist with the transition process.
Questions to ask FLEXI SUPPORT
Does this provider serve Victoria, or only certain regions?
How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
Do they support Burmese, Cantonese, Indonesian or other preferred languages?
Is there a dedicated contact person, or a shared inbox?
Do they offer a client portal or app to track spending in real time?