FAMILY 1ST CARE SERVICES
Trading name of Family 1st Care Services Pty Ltd
About FAMILY 1ST CARE SERVICES
At Family 1st Care Services, our journey is rooted in a deep commitment to making a difference in the lives of individuals facing unique challenges. We are more than just a care service provider; we are a passionate team dedicated to providing compassionate and high-quality care for individuals with disabilities, seniors needing elder care, and children with special needs. Where there is family, there is love!
Coverage & languages
Frequently asked questions
Is FAMILY 1ST CARE SERVICES NDIS registered?
Yes. FAMILY 1ST CARE SERVICES is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through FAMILY 1ST CARE SERVICES cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay FAMILY 1ST CARE SERVICES directly — there is no out-of-pocket cost to participants.
Does FAMILY 1ST CARE SERVICES operate in New South Wales?
FAMILY 1ST CARE SERVICES is based in New South Wales. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. FAMILY 1ST CARE SERVICES can assist with the transition process.
Questions to ask FAMILY 1ST CARE SERVICES
- Does this provider serve New South Wales, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?