DCA ONCALL
Trading name of DIRECT CARE (AUSTRALIA) PTY. LTD.
About DCA ONCALL
Direct Care offers quality disability support and SIL services across Australia. Empower your independence, Contact us today to learn more!
Coverage & languages
Frequently asked questions
Is DCA ONCALL NDIS registered?
Yes. DCA ONCALL is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through DCA ONCALL cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay DCA ONCALL directly — there is no out-of-pocket cost to participants.
Does DCA ONCALL operate nationally?
Yes. DCA ONCALL provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. DCA ONCALL can assist with the transition process.
Questions to ask DCA ONCALL
- Does this provider serve all of Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they support Dari, German, Portuguese or other preferred languages?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?