CROIX
Trading name of CROIX ISG PTY LTD
About CROIX
Explore Croix ISG's comprehensive facility management solutions, specialising in commercial fitouts, building maintenance, and quality consumables. Your partner in excellence
Coverage & languages
Frequently asked questions
Is CROIX NDIS registered?
Yes. CROIX is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through CROIX cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay CROIX directly — there is no out-of-pocket cost to participants.
Does CROIX operate in New South Wales?
CROIX is based in New South Wales. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. CROIX can assist with the transition process.
Questions to ask CROIX
- Does this provider serve New South Wales, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?