AUSSIE CUSTOMISED CARE
Trading name of AUSSIE CUSTOMISED CARE PTY LTD
About AUSSIE CUSTOMISED CARE
Coverage & languages
Frequently asked questions
Is AUSSIE CUSTOMISED CARE NDIS registered?
Yes. AUSSIE CUSTOMISED CARE is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through AUSSIE CUSTOMISED CARE cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay AUSSIE CUSTOMISED CARE directly — there is no out-of-pocket cost to participants.
Does AUSSIE CUSTOMISED CARE operate in Victoria?
AUSSIE CUSTOMISED CARE is based in Victoria. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. AUSSIE CUSTOMISED CARE can assist with the transition process.
Questions to ask AUSSIE CUSTOMISED CARE
- Does this provider serve Victoria, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?