African Family Services Limited
About African Family Services Limited
African Family Services (AFS) is a specialist service organization established to serve the African-Australian community in Victoria.
Coverage & languages
Frequently asked questions
Is African Family Services Limited NDIS registered?
Yes. African Family Services Limited is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through African Family Services Limited cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay African Family Services Limited directly — there is no out-of-pocket cost to participants.
Does African Family Services Limited operate in Victoria?
African Family Services Limited is based in Victoria. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. African Family Services Limited can assist with the transition process.
Questions to ask African Family Services Limited
- Does this provider serve Victoria, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?