ACT ON ABILITY
Trading name of S.G JOHNSTON & F MACFARLANE
About ACT ON ABILITY
ACT ON ABILITY IS CLOSING!!! It has been an incredible privilege to work alongside some amazing participants, carers, families and providers over the past eight years. Together, we have navigated the NDIS landscape and celebrated many milestones, and we are deeply grateful for the trust you have placed in us. Our
Ratings & reviews
Note: ACT ON ABILITY is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Coverage & languages
Frequently asked questions
Is ACT ON ABILITY NDIS registered?
Yes. ACT ON ABILITY is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through ACT ON ABILITY cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay ACT ON ABILITY directly — there is no out-of-pocket cost to participants.
Does ACT ON ABILITY operate in New South Wales?
ACT ON ABILITY is based in New South Wales. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. ACT ON ABILITY can assist with the transition process.
Questions to ask ACT ON ABILITY
- Does this provider serve New South Wales, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?