1800HELPERS
Trading name of Spectrum Care Pty Ltd
About 1800HELPERS
Welcome to 1300helpers | Spectrum Care. A life full of thoughtful care, desire to support, and comfort around the clock for you.
Coverage & languages
Frequently asked questions
Is 1800HELPERS NDIS registered?
Yes. 1800HELPERS is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through 1800HELPERS cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay 1800HELPERS directly — there is no out-of-pocket cost to participants.
Does 1800HELPERS operate in Western Australia?
1800HELPERS is based in Western Australia. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. 1800HELPERS can assist with the transition process.
Questions to ask 1800HELPERS
- Does this provider serve Western Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?