We Genuinely Care
Trading name of WGC GLOBAL PTY LTD
About We Genuinely Care
We are an independently owned, community-based organisation that assists and connects people in Brisbane, Queensland with opportunities that enhance the quality of their lives.
Coverage & languages
Frequently asked questions
Is We Genuinely Care NDIS registered?
Yes. We Genuinely Care is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through We Genuinely Care cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay We Genuinely Care directly — there is no out-of-pocket cost to participants.
Does We Genuinely Care operate in Queensland?
We Genuinely Care is based in Queensland. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. We Genuinely Care can assist with the transition process.
Questions to ask We Genuinely Care
- Does this provider serve Queensland, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?