SOLUTIONS ON THE GO
Trading name of JAKINS, ELIZABETH MARY
About SOLUTIONS ON THE GO
Coverage & languages
Frequently asked questions
Is SOLUTIONS ON THE GO NDIS registered?
Yes. SOLUTIONS ON THE GO is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through SOLUTIONS ON THE GO cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay SOLUTIONS ON THE GO directly — there is no out-of-pocket cost to participants.
Does SOLUTIONS ON THE GO operate in Queensland?
SOLUTIONS ON THE GO is based in Queensland. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. SOLUTIONS ON THE GO can assist with the transition process.
Questions to ask SOLUTIONS ON THE GO
- Does this provider serve Queensland, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?