HEARTFUL CARE SERVICES
Trading name of B Shah & P Shah
About HEARTFUL CARE SERVICES
Coverage & languages
Frequently asked questions
Is HEARTFUL CARE SERVICES NDIS registered?
Yes. HEARTFUL CARE SERVICES is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through HEARTFUL CARE SERVICES cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay HEARTFUL CARE SERVICES directly — there is no out-of-pocket cost to participants.
Does HEARTFUL CARE SERVICES operate in ACT?
HEARTFUL CARE SERVICES is based in ACT. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. HEARTFUL CARE SERVICES can assist with the transition process.
Questions to ask HEARTFUL CARE SERVICES
- Does this provider serve ACT, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?