First 2 Care
Trading name of SUPPORT MANAGEMENT SOLUTIONS PTY LTD
About First 2 Care
Simplify your NDIS journey with First2Care — your trusted NDIS Plan Managers across Australia. We make plan management easy, transparent, and personal, so you can focus on living your best life.
Coverage & languages
Frequently asked questions
Is First 2 Care NDIS registered?
Yes. First 2 Care is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through First 2 Care cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay First 2 Care directly — there is no out-of-pocket cost to participants.
Does First 2 Care operate nationally?
Yes. First 2 Care provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. First 2 Care can assist with the transition process.
Questions to ask First 2 Care
- Does this provider serve all of Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they support Filipino, Spanish, Tagalog or other preferred languages?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?