CANDLELIGHT CARE DISABILITY AND MENTAL HEALTH SERVICES
Trading name of Candlelight Care Pty Ltd
About CANDLELIGHT CARE DISABILITY AND MENTAL HEALTH SERVICES
Coverage & languages
Frequently asked questions
Is CANDLELIGHT CARE DISABILITY AND MENTAL HEALTH SERVICES NDIS registered?
Yes. CANDLELIGHT CARE DISABILITY AND MENTAL HEALTH SERVICES is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through CANDLELIGHT CARE DISABILITY AND MENTAL HEALTH SERVICES cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay CANDLELIGHT CARE DISABILITY AND MENTAL HEALTH SERVICES directly — there is no out-of-pocket cost to participants.
Does CANDLELIGHT CARE DISABILITY AND MENTAL HEALTH SERVICES operate in ACT?
CANDLELIGHT CARE DISABILITY AND MENTAL HEALTH SERVICES is based in ACT. Most plan management is handled remotely via phone, email and online systems, so they can support participants across multiple locations.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. CANDLELIGHT CARE DISABILITY AND MENTAL HEALTH SERVICES can assist with the transition process.
Questions to ask CANDLELIGHT CARE DISABILITY AND MENTAL HEALTH SERVICES
- Does this provider serve ACT, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?