Surplus Care
Trading name of SH HS INVESTMENTS PTY LTD
About Surplus Care
Ratings & reviews
Note: Surplus Care is registered to deliver multiple NDIS support categories beyond plan management. Google reviews may reflect their broader range of services and are not specific to plan management.
Coverage & languages
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Find my match →Frequently asked questions
Is Surplus Care NDIS registered?
Yes. Surplus Care is registered with the NDIS Quality and Safeguards Commission as an approved plan management provider. You can verify their registration at the official NDIS provider finder.
How much does plan management through Surplus Care cost?
By NDIS regulation, plan management fees are paid from a dedicated Improved Life Choices line item in your plan. You do not pay Surplus Care directly — there is no out-of-pocket cost to participants.
Does Surplus Care operate nationally?
Yes. Surplus Care provides plan management services to NDIS participants across all Australian states and territories.
Can I switch to a different plan manager?
Yes. Switching plan managers is free and does not require an NDIS plan review. You can change at any time by providing written notice to your current provider, then signing with your new plan manager. Surplus Care can assist with the transition process.
Questions to ask Surplus Care
- Does this provider serve all of Australia, or only certain regions?
- How quickly are invoices usually processed? (Some managers pay in 2–3 days, others take 2–3 weeks.)
- Do they offer communication in your preferred language?
- Is there a dedicated contact person, or a shared inbox?
- Do they offer a client portal or app to track spending in real time?