Supportpoint is an NDIS-registered support coordination provider based in Victoria. They offer specialist (Level 3) support coordination for participants with complex support needs. They have experience supporting participants in rural and remote areas. Their team supports participants who speak Arabic, Auslan, Bengali and 37 more.
In their words
Professionals with extensive experience in Social Work, Nursing, Disability Support, Support Coordination, Child Protection, Housing, and Administration established Support Point.
Yes. Supportpoint is registered with the NDIS Quality and Safeguards Commission and approved to deliver support coordination. You can verify their registration on the official NDIS provider register.
How is support coordination funded?
Support coordination is paid from the Capacity Building budget in your NDIS plan. If it is included in your plan there is no out-of-pocket cost — Supportpoint claims directly against your plan at NDIS price-guide rates.
Does Supportpoint offer specialist support coordination?
Yes. Supportpoint provides specialist (Level 3) support coordination for participants with complex support needs, funded under the Specialist Support Coordination line item in your plan.
Does Supportpoint operate in Victoria?
Supportpoint is based in Victoria. Many coordinators also support participants in other regions by phone and video, so it is worth asking about coverage for your area.
Can I change support coordinators?
Yes. You can change support coordinators at any time without an NDIS plan review. Check your service agreement for any notice period, then sign an agreement with your new provider — Supportpoint can help with the transition.
Questions to ask Supportpoint
Do you have capacity to take on new participants right now, and is there a waitlist?
How many participants does each coordinator support at a time?
You deliver other NDIS supports as well — how do you manage conflicts of interest when recommending providers?
Do you have coordinators who speak Arabic, Auslan, Bengali?
What experience do you have with participants whose support needs are similar to mine?
How often will we check in, and how quickly do you respond between check-ins?
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