Bookyana is an NDIS-registered support coordination provider based in South Australia with a 3.7-star Google rating from 6 reviews. They offer specialist (Level 3) support coordination for participants with complex support needs. They are an independent, conflict-free support coordinator. Their team supports participants who speak Arabic, Auslan, Bengali and 37 more.
Yes. Bookyana is registered with the NDIS Quality and Safeguards Commission and approved to deliver support coordination. You can verify their registration on the official NDIS provider register.
How is support coordination funded?
Support coordination is paid from the Capacity Building budget in your NDIS plan. If it is included in your plan there is no out-of-pocket cost — Bookyana claims directly against your plan at NDIS price-guide rates.
Does Bookyana offer specialist support coordination?
Yes. Bookyana provides specialist (Level 3) support coordination for participants with complex support needs, funded under the Specialist Support Coordination line item in your plan.
Does Bookyana operate in South Australia?
Bookyana is based in South Australia. Many coordinators also support participants in other regions by phone and video, so it is worth asking about coverage for your area.
Can I change support coordinators?
Yes. You can change support coordinators at any time without an NDIS plan review. Check your service agreement for any notice period, then sign an agreement with your new provider — Bookyana can help with the transition.
Questions to ask Bookyana
Do you have capacity to take on new participants right now, and is there a waitlist?
How many participants does each coordinator support at a time?
You deliver other NDIS supports as well — how do you manage conflicts of interest when recommending providers?
Do you have coordinators who speak Arabic, Auslan, Bengali?
What experience do you have with participants whose support needs are similar to mine?
How often will we check in, and how quickly do you respond between check-ins?
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