About Steps Checked 11 August 2026
Steps is an NDIS-registered support coordination provider based in Queensland with a 4.7-star Google rating from 22 reviews.
In their words
STEPS is a not-for-profit organisation with over 30 years providing Training, Employment, Community Support and more across Australia
About this coordinator
ABN77168213648
RegistrationApproved until 2028-10-22
State/territoryQueensland
Head officeQueensland, 4551
NDIS registration groups
Assist Access/Maintain EmployAssist-Personal ActivitiesParticipate CommunityGroup/Centre ActivitiesDevelopment-Life SkillsAssist-Life StageTransitionBehaviour SupportSupport CoordinationTherapeutic SupportsSpec Support EmployAssist-Travel/TransportDaily Tasks/Shared Living
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Frequently asked questions
Is Steps NDIS registered?
Yes. Steps is registered with the NDIS Quality and Safeguards Commission and approved to deliver support coordination. You can verify their registration on the official NDIS provider register.
How is support coordination funded?
Support coordination is paid from the Capacity Building budget in your NDIS plan. If it is included in your plan there is no out-of-pocket cost — Steps claims directly against your plan at NDIS price-guide rates.
Does Steps operate in Queensland?
Steps is based in Queensland. Many coordinators also support participants in other regions by phone and video, so it is worth asking about coverage for your area.
Can I change support coordinators?
Yes. You can change support coordinators at any time without an NDIS plan review. Check your service agreement for any notice period, then sign an agreement with your new provider — Steps can help with the transition.
Questions to ask Steps
- Do you have capacity to take on new participants right now, and is there a waitlist?
- How many participants does each coordinator support at a time?
- You deliver other NDIS supports as well — how do you manage conflicts of interest when recommending providers?
- Can you support communication in my preferred language?
- What experience do you have with participants whose support needs are similar to mine?
- How often will we check in, and how quickly do you respond between check-ins?