About ONCALL Care Group Checked 11 August 2026
ONCALL Care Group is an NDIS-registered support coordination provider based in Victoria with a 3.7-star Google rating from 46 reviews. Their team supports participants who speak Arabic, Auslan, Bengali and 37 more.
In their words
ONCALL is an NDIS-accredited disability support agency in Melbourne, VIC, QLD, and SA. Serving you with care and dignity. Get started today.
About this coordinator
ABN27633010330
RegistrationApproved until 2026-08-25
State/territoryVictoria
Head officeVictoria, 3127
NDIS registration groups
Assist Personal Activities HighAssist-Personal ActivitiesBehaviour SupportParticipate CommunityAssist-Life StageTransitionDaily Tasks/Shared LivingDevelopment-Life SkillsAccommodation/TenancyAssist-Travel/TransportHousehold TasksPlan ManagementTherapeutic SupportsSupport CoordinationGroup/Centre Activities
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Frequently asked questions
Is ONCALL Care Group NDIS registered?
Yes. ONCALL Care Group is registered with the NDIS Quality and Safeguards Commission and approved to deliver support coordination. You can verify their registration on the official NDIS provider register.
How is support coordination funded?
Support coordination is paid from the Capacity Building budget in your NDIS plan. If it is included in your plan there is no out-of-pocket cost — ONCALL Care Group claims directly against your plan at NDIS price-guide rates.
Does ONCALL Care Group operate in Victoria?
ONCALL Care Group is based in Victoria. Many coordinators also support participants in other regions by phone and video, so it is worth asking about coverage for your area.
Can I change support coordinators?
Yes. You can change support coordinators at any time without an NDIS plan review. Check your service agreement for any notice period, then sign an agreement with your new provider — ONCALL Care Group can help with the transition.
Questions to ask ONCALL Care Group
- Do you have capacity to take on new participants right now, and is there a waitlist?
- How many participants does each coordinator support at a time?
- You deliver other NDIS supports as well — how do you manage conflicts of interest when recommending providers?
- Do you have coordinators who speak Arabic, Auslan, Bengali?
- What experience do you have with participants whose support needs are similar to mine?
- How often will we check in, and how quickly do you respond between check-ins?