About My Journey Australia Pty Ltd Checked 11 August 2026
My Journey Australia Pty Ltd is an NDIS-registered support coordination provider based in New South Wales. They offer specialist (Level 3) support coordination for participants with complex support needs. Their team supports participants who speak Arabic, Auslan, Bengali and 37 more.
In their words
working in partnership with specialists in Mental Health and Behavior Supports to review complex cases and guide Support Coordinators through service delivery.
About this coordinator
ABN59656456085
RegistrationApproved until 2028-11-25
State/territoryNew South Wales
Head officeNew South Wales, 2560
NDIS registration groups
Assist-Life StageTransitionSupport Coordination
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Frequently asked questions
Is My Journey Australia Pty Ltd NDIS registered?
Yes. My Journey Australia Pty Ltd is registered with the NDIS Quality and Safeguards Commission and approved to deliver support coordination. You can verify their registration on the official NDIS provider register.
How is support coordination funded?
Support coordination is paid from the Capacity Building budget in your NDIS plan. If it is included in your plan there is no out-of-pocket cost — My Journey Australia Pty Ltd claims directly against your plan at NDIS price-guide rates.
Does My Journey Australia Pty Ltd offer specialist support coordination?
Yes. My Journey Australia Pty Ltd provides specialist (Level 3) support coordination for participants with complex support needs, funded under the Specialist Support Coordination line item in your plan.
Does My Journey Australia Pty Ltd operate in New South Wales?
My Journey Australia Pty Ltd is based in New South Wales. Many coordinators also support participants in other regions by phone and video, so it is worth asking about coverage for your area.
Can I change support coordinators?
Yes. You can change support coordinators at any time without an NDIS plan review. Check your service agreement for any notice period, then sign an agreement with your new provider — My Journey Australia Pty Ltd can help with the transition.
Questions to ask My Journey Australia Pty Ltd
- Do you have capacity to take on new participants right now, and is there a waitlist?
- How many participants does each coordinator support at a time?
- You deliver other NDIS supports as well — how do you manage conflicts of interest when recommending providers?
- Do you have coordinators who speak Arabic, Auslan, Bengali?
- What experience do you have with participants whose support needs are similar to mine?
- How often will we check in, and how quickly do you respond between check-ins?